Quality Measures Database

Keywords

Domains

Process
	Acceptability
	Accessibility
	Appropriateness
	Competence
	Continuity
	Effectiveness
	Efficiency
	Safety
	Comprehensiveness
	Patient-Centeredness
	Legal

Outcome
	Health Conditions
	Human Function
	Well-Being
	Deaths
	Service Outputs
	Satisfaction
	Impact on Society

Structure
	Physical Infrastructure
	Personnel Management
	Information Management
	Financial Management
	Quality and Safety

Non-Medical Determinants of Health
	Health Behaviors
	Living and Working Conditions
	Personal Resources
	Environmental Factors
	Health Literacy

Equity
	Equity

Specific Conditions
	Comorbid Conditions
	Chronic Conditions
	Acute Conditions
	Substance Abuse
	Anxiety Disorders
	Somatoform Disorders
	Sleep Disorders
	Eating Disorders
	Personality Disorders
	Mood Disorders
	Psychosis
	Impulse Control Disorders
	Elderly
	Reproductive Mental Health Disorders

Special Groups
	Ethnic / Cultural Minorities
	People Who Live in Rural Areas
	People with a Family History of a Mental Health Condition
	Social Service Welfare Recipients
	Homeless or Itinerant
	Unemployed
	Aboriginal
	Seniors in Facilities
	Recent Refugees
	Immigrants
	Residents of Correctional Institutions
	Inner City Residents
	Speakers of English as a Second Language

Age Groups
	Elderly
	Adult
	Youth
	Children
	Children

Gender Groups
	Women
	Men
	Gender Identities Other Than Men or Women

Interventions
	Medication
	Psychotherapy
	Peer Support
	Prevention
	Other Somatic Treatments
	Early Detection
	Health Promotion
	Family Involvement
	Group Treatment
	Self-Management Support
	Rehabilitation
	Physical Health Intervention

Clinical Setting
	Shared Care
	Emergency Services
	School-based Mental Health Services
	Work-based Mental Health Services
	Outreach Services
	Solo Practitioner
	Group Family Practitioner
	Community Health Care Centre
	Walk in Clinics

Level of Evidence

	I	Consistently higher quality studies specifically focused on primary mental health care.
	II	Less rigorous studies specifically focused on primary mental health care or extrapolated from higher quality studies from secondary mental health care.
	III	Preliminary research evidence only or evidence based on consensus opinion only.
	IV	Evidence based on individual expert opinion.
	V	Validated scale: Research has been conducted to determine it has at least some properties associated with a high quality scale
	VI	Non-validated scale: Research regarding the quality of the scale has not been conducted.

Measure Ranking

From To

Detailed Results

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Appointment Reminders

Overall Rank: 127

Percentage of patients who have received reminders a few days before their next appointment.

Domain : Accessibility

Clients/patients are able to obtain care and services at the right place and the right time, based on their respective needs. Accessibility would include such things as waiting times, physician availability, geographical proximity, extended service hours, etc.
Additional Domain(s) : Continuity, Patients with Chronic Conditions

Rationale

a) Effective Practice (what is the practice that you wish to measure?): Appointment reminders, calls re: missed appointments.
b) Purpose of Measurement (what do you wish to measure: implementation of the practice, or patient outcome?): Implementation.

Primary Reference

CEQM Survey 2, Expert Participant #01

Level of Evidence

II: Less rigorous studies specifically focused on primary mental health care or extrapolated from higher quality studies from secondary mental health care.

Summarized Comments

Add Comment

No shows create inefficiencies and subsequent access problems.
* If it increases attendance, great, but it also undermines or fails to support the assumption of personal responsibility. * I would rate this higher in terms of relevance and importance if it were limited to persons with SPMI.
There seems to be a lack of concern for patient convenience vs. PHC provider convenience - Personal responsibility? In a mental heath setting? If my dentist's office can call me so can my PHC provider!! The call helps - great to get - gives patient a sens
A reminder call can be negotiated with specific SMI clients who have a difficult time remembering their appointments. I work exclusively with persons with psychosis - missing appointments is NOT diagnosis specific.
Clinicians in practice who do this know that it works. No shows make for inefficiency.
Patients with diminished personal and familial supports/capacity are not helped by unrealistic demands for self-sufficiency, reminders are useful

Variation in Results

Ratings-based Rank

Relevance	155
Actionability	75
Overall Importance	143

Stakeholder Rank

Academics	124
Clinicians	127
Consumers	108
Decision Makers	146

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Special Group Rank

First Nations	111
Rural Areas	147
Federal Stakeholders	111

Regional Rank

BC	AB	SK	MB	ON	QC	NB	NS	PE	NL	YT	NT	NU
138	104	122	151	117	128	114	123	88	142	139	112	150

Overall Rank

127

SW01b (H125)

Distribution of Survey Respondent Ratings

Relevance

100
90
80
70
60
50
40
30
20
10
0

Low

High

Actionability

100
90
80
70
60
50
40
30
20
10
0

Low

High

Overall Importance

100
90
80
70
60
50
40
30
20
10
0

3 = can live without
2 = nice to have
1 = indispensable

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The views expressed herein do not necessarily represent the official policies of Health Canada